ONLINE SHOP TERMS & CONDITIONS
In order to buy products on By The Horns or use our web site you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.
By The Horns reserves the right to change these Terms and Conditions by updating this page.
- Sales and Delivery
1.1 Delivery – Delivery costs are determined by each specific product, and delivery details are clearly expressed on each product. We do not currently sell beer on our website, only table bookings to our Taproom Bar
However if there are any isues with a delivery, please contact us immediately on info@bythehorns.co.uk so we can try to intervene on your behalf with our courier service.
1.2 Customer satisfaction – If you are dissatisfied with our performance in any way, please contact our customer services department immediately on info@bythehorns.co.uk
- Prices and payment
2.1 All prices are quoted in pounds sterling. The prices include applicable Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.
2.2 We accept payment via PaymentSense only.
2.3 Description and price of the goods – We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
2.4 Errors in processing payment – If the payment is processed, but there is an error which results in By The Horns not receiving payment from the customer, By The Horns reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment – usually 14 days.
- Age restriction
3.1 We won’t sell products to anyone who isn’t 18 years old or over. By placing an order you confirm that you are at least 18 years old.
3.2 Bookings for our Taproom bar will require all individuals drinking alcohol to be 18 years old, and no alcoholic beverages will be sold to or be allowed to be consumed by any individual under 18 years old.
3.3 If our barmen are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person purchasing an alcoholic beverage is unable to produce appropriate ID, unfortunately our barmen will be unable to serve them.
- Security
4.1 We use Paypal to process all payments on our website, so please consult the Paypal security measures on theie website. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
4.2 It is your responsibility to protect your password from being disclosed to any third party.
- Cancellations
5.1 In order to cancel an order you must contact our customer services department immediately on info@bythehorns.co.uk, and we will try to help you out.
- Intellectual Property Rights
7.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this website, and to the business of bythehorns.co.uk, the structure, design and layout of the web site, the styles of the products.
7.2 You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website or any part of it in any other manner.
7.3 By The Horns reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the bythehorns.co.uk web site, other than to our home page, from their own web site or from a third party’s web site, to remove the links immediately if By The Horns at its sole discretion deems them to be unacceptable.
- Warranties
8.1 We warrant that the products will be of satisfactory quality and fit for their general purpose.
As taste is subjective, we cannot guarantee that all products will be to everyone’s personal taste.
- Limitation of liability
9.1 Nothing in these Terms and Conditions shall exclude By The Horns liability for personal injury or death caused by its negligence.
9.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- loss or damage was not foreseeable to both parties when the contract was formed;
- loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.
9.3 We will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.
9.4 Customers should also be aware of the following inherent risks and warnings:
- Alcohol should be consumed in moderation. Please visit drinkaware.co.uk for advice concerning alcohol consumption.
- Data Protection
10.1 By providing your details to By The Horns on our web site, you consent to By The Horns maintaining, recording, holding and using the information you give By The Horns at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the prevailing Data Protection Laws for England and Wales.
10.2 Bythehorns.co.uk Privacy Promise – we take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so. From time to time, By The Horns may send information about discounts, free stuff and personalised offers on certain products, unless you have unsubscribed from our mailing lists.
10.3 If you have any questions regarding our privacy policy, please see the link at the bottom of all pages to our Privacy Policy or email us at info@bythehorns.co.uk
- General
11.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
11.2 If a delivery is received in a damaged state, By The Horns accepts no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.
11.3 By The Horns may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
11.4 No contract exists between you and us until we notify you that we have accepted your order and made arrangement to ship the goods. We are not obliged to accept your order.
11.5 Jurisidiction – the relevant courts of England and Wales will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us:
By The Horns Limited
Unit 11, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
